Enterprise Knowledge Retrieval uses AI to retrieve the most relevant information from across organisational knowledge sources in response to employee queries, enabling faster and more accurate decision support, by matching queries against unified indexed content from multiple internal systems, across enterprise data and collaboration platforms.
Employees spend significant time searching across siloed, fragmented systems to find information needed for decisions and work. The lack of a unified, intelligent search experience slows productivity and leads to decisions made on incomplete or stale information.
The AI processes employee queries and retrieves and ranks the most relevant content across unified indexed organisational sources, returning a prioritised set of results that match the query intent.
Reduces time employees spend searching for information; measured as average search-to-answer time and self-service resolution rate.
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