Grievance Severity Classification uses AI to grade and route grievances by severity, enabling timely, consistent handling, by classifying grievances against policy and prior cases, across employee relations and grievance handling.
Grievances vary from minor disputes to serious allegations, and inconsistent triage misroutes them. Serious cases that demand immediate, formal handling can sit unescalated, creating legal and cultural risk.
The AI performs classification on grievance descriptions, policy references, prior cases, and evidence, assigning a severity category and escalation route for HR to confirm.
Improves grievance routing accuracy rate and reduces the share of serious grievances not escalated on time.
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